Terms & Conditions

• The equipment is subject to a 12-month carry-in warranty on all parts deemed by nexus or Its appointed service agent to have malfunctioned or failed due to factory fault.
• In the event that a technician or service agent is requested to attend to the machine on-site, transport and labour will be charged.
• Any part replaced under warranty must be returned to nexus for assessment.
• The warranty excludes wearable parts such as foamer units, hoses, o-rings and burrs.
• The warranty shall be rendered void under the following circumstances:
• If anyone not qualified by nexus to work on mythos installs, services or repairs the machine
• Damage or failure due to:
  • Negligence, misuse or abuse
  • Foreign objects in the grinder or the brewer
  • Water in the hopper or the grinder
  • The use of electrical extension cables or faulty electrical connections
  • Power surges or voltage fluctuations
  • Poor quality of water
  • Producing more beverages than the prescribed output
  • Failure to clean the machine and its components as directed
  • Use of any detergents other than those supplied by nexus
  • Acts of nature
  • Missed services every 10,000 cycles or 12 months, whichever comes first

First service includes dispenser valves, o-rings, foamer head, milk hose, descalcification & labour in workshop.